Elevating Service Reliability: BGI Partners with Three Strategic Technology Providers for ATM/CRM Technician Training

Customer convenience in transactions is the ultimate priority within the banking service ecosystem. Keeping Cash Recycling Machines (CRMs) operating optimally around the clock requires the presence of field technicians who are not only agile but also equipped with profound technical expertise.

To meet this operational challenge, on June 25th and 26th, 2026, PT Bringin Gigantara (BGI) held an intensive capacity-building session for its ATM/CRM Technicians. To ensure the highest standard of Service Level Agreements (SLA), the program directly involved technical experts from three leading banking technology solution providers: PT Hitachi Channel Solutions Indonesia, PT Insan Teknologi Semesta, and PT Datindo Infonet Prima.

The core focus of this two-day program was to dissect the operational capabilities and specific troubleshooting methods for CRM machines. The curriculum was comprehensively designed around three main pillars:

1. Product Knowledge: Technicians thoroughly studied the machine's architecture. They were trained to master the mechanical functions, hardware integrity, and sensor systems of each respective brand. This fundamental understanding is the key to maintaining device stability.
2. Problem Analysis: The training sharpened the analytical instincts of the technicians in diagnosing system anomalies or errors. The objective is to ensure that every technical issue on the ground can be pinpointed accurately, measurably, and within the shortest time possible.
3. Problem Solving: Prioritizing efficiency, participants were trained to tactically apply Standard Operating Procedures (SOPs).

Through this unwavering commitment to continuous skill enhancement, PT Bringin Gigantara (BGI) guarantees that every technical fleet deployed to the field possesses top-tier qualifications. Ultimately, this strategic synergy with our technology partners drives one overarching goal: minimizing machine downtime to the absolute lowest level and ensuring the seamless flow of public economic transactions.